Swiss Specialist

The Retail Swiss Specialist is accountable to be a subject matter expert by having up to date knowledge on the products and unique offerings available onboard. The specialist is responsible for driving sales results, delivering distinctive guest experiences in assigned department or specialized functional area. They also maintain visual standards and cleanliness within the store, as well as ensure that stock levels on the floor are adequate (refilling stock as necessary).  A retail sales specialist oversees monitoring their department, section, and/or floor and assisting in other departments when needed.

Sales and Revenue Generation:

• Achieves personal sales goals and maximizes revenue opportunities.
• Builds trust as a credible expert through personal presence, social skills, general knowledge, and presentation.
• Seeks to build deep relationships through the guest journey by sharing stories that inspire guests.
• Provides an informed and accurate response about products and services offered reflecting a commitment to the guest.
• Portrays a positive image of the onboard retail shops to all guests to build trust and credibility for the entire shop team.
• Responds promptly to resolve guests’ requests and feedback, following up with guests as appropriate, escalating to management as necessary.
• Drives positive energy and activity on the sales floor.
• Delivers brand service strategies and supports product initiatives.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, trends, guest demographic, etc.).
• Performs other duties, as assigned, to meet business needs.

Operational Excellence:

• Utilizes retail systems and procedures to enhance selling efficiencies.
• Performs daily opening and closing procedures and is responsible for end of day point of sale audit.
• Maintains selling floor presentations and marketing.
• Participates in company and cruise line trainings as required.
• Accountable for completion of stock count daily; perpetual inventory activities.
• Adheres to all company, cruise line, and MLC policies and procedures.
• Is willing to cross-train and work in all areas/locations as required.

Relationship Management:

• Maintains functional relationships on board.
• Nurtures guest leads with consistent follow-up throughout the voyage, ensuring no opportunity slips through the cracks.
• Works collaboratively with coworkers to achieve desired outcomes and duties assigned.

Education & Experience:

• 1+ years’ experience in retail or hospitality; luxury guest experience is of interest.
• 6 months shipboard experience preferred.
• Demonstrated ability selling Jewelry/Swiss Timepiece relevant to the specialized area.
• Demonstrated track record for driving sales through building loyal customer relationships.
• Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus.

Knowledge, Skills & Abilities:

• Respects and understands others and displays multi-cultural awareness.
• Passion for selling a wide assortment of high-end and luxury products in a sophisticated retail environment aboard a luxury cruise ship.
• Demonstrated clienteling experience through proactively managing client relationships.
• Able to retain a high volume of information to answer questions about all products.
• Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment.
• Promotes the success of team members.
• Possesses exceptional guest relations and strong communication skills.
• To accommodate our diverse customer base, preference may be given to bilingual candidates depending upon the needs of the location.
• Commitment to exemplifying integrity and professional business standards.
• Proficient knowledge of Microsoft applications and POS software.

Success Measures:

• Achieves sales targets for specialized functional area.
• Focus on self-development.
• Champions the Starboard Way and receives positive guest comments.
• Achieves personal note voyage goals.

Core Competencies :                                             

• Customer Focus                                                     
• Cross-Cultural Agility                                             
• Business Acumen                                                  
• Drive for Results                                                    
• Relationship Management                                     

Key Competencies:                                                                           

• Courage
• Perseverance
• Perspective
• Self- Developement
• Problem Solving
• Priority Setting

Non-Negotiables:

• Must be 21 years old.
• Able to travel and live/work on a ship.  Able to work 6 month contracts. Able to work 7 days a week, up to 77 hours.
• Possess a valid passport and when possible seaman book copy.
• Able to stand for long periods of time.
• Able to physically participate and effectively contribute in cruise line’s boat safety and emergency lifesaving drills as required.
• Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.                                                                                                              
• Proficient English reading, writing and speaking skills.
• STCW certification as required by cruise line.                                                                                                              
• Professional appearance, dress and grooming according to company and cruise line standards.

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.