Fine Jewelry ST Manager

The FJ/ST Manager is a dynamic and results-driven leader to oversee a team of elite Jewelry and Swiss Timepiece Specialists. This role is pivotal in driving business success, cultivating a high-performance team, and delivering an unparalleled luxury shopping experience. The Manager is a strategic thinker and influential leader who inspires, motivates, and empowers their team to exceed sales targets, build lasting client relationships, and uphold the highest standards of operational excellence.

Sales and Revenue Generation:

• Inspire and drive the team to consistently exceed sales goals and revenue targets.. (Responsible for PPD and sales revenue target achievement).
• Drive an entrepreneurial mindset within the team, encouraging innovative sales techniques, creative client engagement strategies, and a deep commitment to exceeding expectations
• Foster a competitive yet collaborative environment that celebrates success, promotes continuous improvement, and encourages knowledge-sharing among specialists
• In partnership with the Retail Sales Manager, develops sales strategies to meet or exceed established guest service ratings and financial objectives.
• Actively communicates sales information with the Retail Sales Manager and team.
• Targets guest information, provided by the Retail Sales Manager, to enhance guest experience and maximize revenue. (Manages VIP events/key demographics)

Talent Management:

• Establishes, and holds individuals responsible to, guest and sales targets, in partnership with the Retail Manager.
• Lead, mentor, and develop a high-performing team of specialists, fostering an environment of collaboration, accountability, and excellence
• Establish a culture of continuous learning by providing coaching, training, and professional development tailored to individual strengths and growth opportunities
• Provides feedback and coaching to ensure Starboard and Cruise Line guest experience standards are championed while driving business performance.
• Conducts ongoing talent assessment and establishes development plans.
• Addresses team concerns in a reasonable and fair manner, helping to create a stronger, healthier environment
• Maintains a strong floor presence

Relationship Management:

• Develops productive working relationship with cruise line leadership, revenue manager, hotel director, and cruise director, to recognize opportunities and problem solve ensuring alignment with company strategic direction.
• Foster deep, long-term client relationships by embedding a culture of trust, exclusivity, and personalized service.
• Handle high-profile clients with discretion, expertise, and a refined approach to service.
• Lead customer engagement initiatives that elevate the overall shopping experience and brand loyalty. 

Operational Excellence

• Lead store operations with precision, ensuring efficiency in inventory management, visual merchandising, and compliance with company standards
• Utilize business intelligence and sales data to make strategic decisions that drive profitability and enhance team performance.
• Partner with senior leadership and partners to align on key business objectives and product strategies.

Education & Experience:

• 1-2 years management experience in retail or hospitality preferred; luxury guest experience is of interest.
• Proven track record of driving sales performance through business development activities including events,
•  networking, and clienteling.
• Proven track record of developing and inspiring talent at all levels.
• Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus.

Knowledge, Skills & Abilities:  

• Demonstrates respect and understanding to others and displays multi-cultural awareness.
• Proactively builds and manages guest, management and team relationships.
• Able to assess competence of others, plan development activities and manage performance; sales associate and specialist. level
• Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture.
• Able to anticipate and solve problems, act decisively, and persist in the face of obstacles.
• Strong interpersonal and communication skills.
• Possess solid business acumen; including application.
• Possess integrity and professional business standards.
• Possesses profitable decision-making skills.
• Strong administrative and organizational skills.
• Able to resolve customer and employee concerns and issues with minimal supervision.
• Strong knowledge of brand management; environment and employee representation
• Possess strong analytical and action planning skills
• Proficient knowledge of point of sale and inventory systems; MS Excel, Word and Power Point.

Success Measures 

• Achieves traffic attendance targets. 
• ​Achieves ship sa:les target. 
• Effective and efficient execution.

​Key Competencies:                                                

• Visionary leadership: Ability to inspire, engage, and elevate team performance.
• Influential communicator: Skilled at motivating teams and building strong client relationships.
• Results-driven strategist: Proactive approach to business growth and problem-solving.
• Resilient decision-maker: Thrives in a fast-paced, high-expectation environment.
• Passionate mentor: Invested in the success and professional development of the team.

Non-negotiables 

• Must be 21 years old. 
• ​Able to travel and live/work on a ship.  Able to work 6-month contracts. Able to work 7 days a week, up to 77 hours. 
• ​Possess a valid passport and when possible, seaman book copy. 
• ​Able to stand for long periods of time. 
• ​Able to physically participate and effectively contribute to cruise line’s boat safety and emergency lifesaving drills as required. 
• ​Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required. 
• ​Professional appearance, dress and grooming according to company and cruise line standards. 
• ​STCW certification as required by cruise line. 

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.