Luxury Influencer

As a key player in our retail sales team, the Luxury Influencer thrives on creating unforgettable guest experiences while driving sales to new heights. With a strong presence and the ability to host seminars and events they excel at creating connections with guests that drive sales.  The role involves learning scripts and being on the microphone frequently, so strong communication skills are essential.  Equipped with extensive knowledge of luxury products—particularly Fine Jewelry and Swiss Time Pieces —they are the trusted go-to for both guests and team members.  Collaborating closely with the Retail Manager, they’re at the heart of voyage planning, guest touchpoint strategies, and event success. Whether it's on stage, assisting in closing sales, or contributing to retail staff meetings, the Luxury Influencer delivers excellence with energy and expertise every step of the way.

Sales and Revenue Generation:

• Drives achievement of voyage sales goals and maximizes revenue opportunities.
• Supports the management team in exceeding short- and long-term financial commitments.  (PPD and sales revenue target achievement on assigned ships.) 
• Brings brand service strategies to life while championing innovative product initiatives
• Responds promptly to guests’ requests and feedback; may escalate and involve shipboard or shore management for resolution. 
• Delivers confident, knowledgeable, and spot-on responses about products and services, showcasing a genuine commitment to every guest’s experience.

​Guest Touchpoints and Traffic Driving:

• Champions collaboration with revenue partners to make every occasion unforgettable
• Maximizes opportunities to connect with guests —whether it’s on TV, during daily planner segments, or through personalized cabin communications
• Actively seeks out guests with creative strategies, making events magnetic and transitioning guests seamlessly to the sales team. 
• Builds professional, harmonious relationships across all shipboard departments, turning connections into referrals, shopping recommendations, and an unbeatable guest experience.
• Radiates positivity, ensuring the onboard retail shops are seen as trustworthy, credible, and the ultimate destination for guest satisfaction.

​Operational Excellence:

• Takes charge in organizing and prepping the team for major events, ensuring every detail is flawless.
• Adequately prepared and rehearsed for all events and presentations using provided scripting 
• Analyzes event effectiveness based on attendance, sales, and guest engagement.  Constantly refining events over time to maximize results 
• Collaborates with the Retail Manager to pilot new products and experiences, offering valuable feedback to shape the future of onboard retail
• Required Participation in weekly reporting, team and individual calls as needed. 

Relationship Management: 

• The go-to expert for category sales, building lasting guest relationships and driving results through authentic connections and referrals
• Responsible for achieving traffic goals. 
• Nurtures guest leads with consistent follow-up throughout the voyage, ensuring no opportunity slips through the cracks.

Education & Experience:

• ​Experience in public sales presentations preferred, must demonstrate confidence in this area
• ​Strong command of English language; tone and inflections (and other language requirements as dictated by the itinerary and demographic). 
• ​Proven track record driving sales performance through including events, networking and clienteling.  (Luxury experience preferred.) 
• ​Minimum 6 months shipboard experience is preferred. 
• ​High School diploma or equivalent; associate degree and focus in marketing preferred.  

Knowledge, Skills & Abilities:  

• Exceptional social savvy, effortlessly communicating across diverse cultural landscapes with both guests and team members.
• Proactively builds meaningful client relationships, turning connections into lasting partnerships.
• Crafts and maintains a strong personal brand, embodying a high-value presence that inspires trust and admiration.
• A natural storyteller with a flair for crafting compelling scripts that captivate and engage.
• Master of time management—balancing priorities with flexibility, adaptability, and an unwavering focus on results.
• Radiates positivity and energy, creating an engaging atmosphere that draws others in.
• Embodies integrity and professionalism, setting the standard for business excellence.
• Inspires and motivates teams to aim high and achieve outstanding outcomes.
• Brings rock-solid planning, coordination, and organizational skills to every challenge.
• Driven by an entrepreneurial spirit, brimming with creative problem-solving skills to drive sales and innovation.
• A collaborative team player who thrives in fast-paced, dynamic environments.
• Tech-savvy with expert-level proficiency in Microsoft Office 365, particularly PowerPoint wizardry.

Success Measures 

• Achieves traffic attendance targets. 
• ​Achieves ship sales target. 

​Key Competencies                                                  

• ​Presentation Skills
• Self-Development 
• ​Conflict Management 
• ​Decision Quality 
• ​Cross Cultural Agility 
• ​Leading Change 

Non-negotiables 

• Must be 21 years old. 
• ​Able to travel and live/work on a ship.  Able to work 6-month contracts. Able to work 7 days a week, up to 72 hours. 
• ​Possess a valid passport and when possible, seaman book copy. 
• ​Able to stand for long periods of time. 
• ​Able to physically participate and effectively contribute to cruise line’s boat safety and emergency lifesaving drills as required. 
• ​Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required. 
• ​Professional appearance, dress and grooming according to company and cruise line standards. 
• ​STCW certification as required by cruise line. 

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.