Boutique Specialist

Posted Date 1 year ago(5/23/2022 3:30 PM)

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world.


The Ritz-Carlton has taken the legendary service to sea with The Ritz-Carlton Yacht Collection and seeks experienced luxury cruise hospitality professionals to become one of our Ladies and Gentlemen.


The Boutique Associate is an ambassador for cultivating and building trust to deliver and exceed guest expectations in the Boutique and retail areas onboard the yacht. This role ensures the delivery of exemplary guest service and retail standards in accordance with the company’s Gold Standards and SOP protocols. The Boutique Associate is responsible for supporting the Boutique Manager and with delivering a retail experience that is integrated into the overall guest experience onboard. The Boutique Associate understands luxury guests and is knowledgeable about luxury brands, products, experiences and trends in retail and beyond.

What you’ll be doing:


  • Assists guests in discovering brands, products and experiences that reflect their desires & interests while cultivating and fostering strong and meaningful guest relationships
  • Creates inspiration, enthusiasm, and excitement around brands and products; holds full knowledge of all retail brands & products, including the use and benefits of the brands, products, programs, and activities
  • Engages with guests with excellence to ensure the team meets or exceeds sales and service targets, with equal focus on both
  • Maintains excellent marketing & visual merchandising standards, optimizing retail sales space for maximum revenue and rotating product as needed throughout voyages
    Monitors and provides feedback to the Boutique Manager on guest reaction to products and experiences to support the evolution of collections
  • Ensures that the boutique and related fixtures throughout the yacht are clean and maintained at all times
  • Works within opening hours that comply with international customs regulations and yacht activities; thinks creatively about selling and servicing when trading time is limited
  • Participates regularly in training and updates about the brands, destinations, luxury sales and luxury service with a focus on continuous learning
  • Responds to issues or problems immediately and reports any challenges, complaints, or service difficulties to the Boutique Manager for assistance
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

What we’re looking for:

  • Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
  • Minimum two (2) years of retail sales experience onboard a luxury vessel or in a land-based luxury boutique preferred
  • Strong sales, communication and customer service skills Proven track record of high performance through business development activities including events, networking and clienteling.

What we commit to:

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.


We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.


So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.


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