Boutique Manager

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world.

The Ritz-Carlton has taken the legendary service to sea with The Ritz-Carlton Yacht Collection and seeks experienced luxury cruise hospitality professionals to become one of our Ladies and Gentlemen.

The Boutique Manager is an ambassador for cultivating and building trust to deliver and exceed guest expectations in the Boutique and retail areas onboard the yacht. This role ensures the delivery of exemplary guest service and retail standards in accordance with the company’s Gold Standards and SOP protocols. The Boutique Manager is responsible for managing the day-to-day operations of the Boutique and works closely with the Boutique Associate to deliver a retail experience that is integrated into the overall guest experience onboard. The Boutique Manager has a deep understanding of luxury guests and is knowledgeable about luxury brands, products, experiences and trends in retail and beyond.

• Assists guests in discovering brands, products and experiences that reflect their desires & interests while cultivating and fostering strong and meaningful guest relationships
• Creates inspiration, enthusiasm, and excitement around brands and products; holds full knowledge of all retail brands & products, and ensures the Ladies & Gentlemen are fully knowledgeable on the use and benefits of the brands, products, programs, and activities
• Manages the business to ensure the team meets or exceeds sales and service targets, with equal focus on both
• Maintains excellent marketing & visual merchandising standards, optimizing retail sales space for maximum revenue and rotating product as needed throughout voyages
• Monitors and provides feedback on guest reaction to products and experiences to support the evolution of collections
• Responsible for the effective administration and day-to-day operations of the Boutique
• Ensures general cleaning and upkeep of the Boutique and related fixtures throughout the yacht
• Ensures timely reporting of sales; completion of voyage reports and guest feedback summaries
• Maximizes opening hours while complying with international customs regulations and yacht activities; thinks creatively about selling and servicing when trading time is limited
• Anticipates and recommends training and updates about the brands, sales and service

• Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
• Minimum three (3) years of Retail Management experience onboard a luxury vessel preferred
  Post-Secondary education in a relevant field preferred
• Strong sales, communication, customer service, organization and financial skills
• Proven track record of driving sales performance through business development activities including events, networking and clientele.

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.